Product: Treasure Garden Umbrella Clear all filters (0 of 21 reviews match)
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I ordered two outdoor umbrella stands. They are the wrong kind for the outdoor umbrella's that I ordered from a very respectful company, (bcp), has wonderful prices and immediately shipped the umbrella stands that are correct for the umbrella's. They get a 10 + from...
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1.8
Product
Treasure Garden Umbrella
I didn't like
  • Ability to honor their warranty
  • Service or quality
  • Customer service
#1342927
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Treasure Garden - Broken umbrella

Treasure Garden - Broken umbrella
I bought an umbrella you make from fortunoffs. It broke in 2 places over the past few years. I would not buy another umbrella from you. First break was on a windy day. Second break was not.
1.8
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Product
Treasure Garden Umbrella
#1308564
They couldn’t fix it and sent it back to Treasure Garden. After many weeks I had to call them. They said that Treasure Garden said they couldn’t fix it. BUT I COULD BUY ANOTHER FRAME IF I WANT BECAUSE MY FABRIC WAS STILL GOOD. ARE YOU KIDDING ME? DO NOT BUY THIS...
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SkeletalElephantSeal
SkeletalElephantSeal

I did talk to the store employee at Outdoor Home. He said Treasure Garden no longer sells the 11foot LED frame. The Treasure Garden sales rep looked to see if there were any i...

TreasureGarden
TreasureGarden
Treasure Garden Verified Representative

We have reached out to you on 7/20, but not heard back. Please let us know if we can be of further assistance. I am very sorry to hear about your experience. Do you happen to ...

1.0
Product
Treasure Garden Umbrella
#1306946
We purchased a Treasure Garden 11.5 x11.5 cantilever umbrella from California Backyard. Soon after it was delivered we started having difficulty completely closing the umbrella. The crank would reverse on its own, and it would start going up again. We could eventually...
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4.0
Product
Treasure Garden Umbrella
#1289493
Purchased a new AKZ-13" cantilever octagon that we opened for a few hours at a time approximately 10 times before it broke - it will no longer open. Since a customer service phone number doesn't seem to exist, through their website I requested contact information for...
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1.0
Product
Treasure Garden Umbrella
#1282474
I just recently bought an umbrella and it came broken it doesn't even pop up like it's supposed to it won't stay up at all
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TreasureGarden
TreasureGarden
Treasure Garden Verified Representative

Could there have been damage in transit, which is covered by warranty. Please report this back to the dealer of purchase as they will have record of your purchase. Provide the...

Product
Treasure Garden Umbrella
#1269682
The crank will not move up or down. It is only 2 years old. Very upset, this wasnt cheap!
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Anonymous
Edva Pace 86

I’m having the same issue. It’s only been my second summer with it and the crank won’t open the umbrella. Bought it on August 2015 and it’s June 2018 it won’t open. Costumer s...

TreasureGarden
TreasureGarden
Treasure Garden Verified Representative

Are you able to provide the make and model of your umbrella along with some photos to Nicole@treasuregarden.com? Most of our umbrellas are warrantied for 2 years as long as th...

1.9
Product
Treasure Garden Umbrella
#1248822
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Treasure Garden - Part for umbrella

I have an umbrella made treasure garden - obravia One arm brook its 54" end to end can I get another to thread back in. It was expensive and just bought it , bought it from Labadies in Trenton, mi- they said there was nothing they could do. I'm retired now and money is hard to come by now
Product
Treasure Garden Umbrella
#1102158
I have had two of these umbrellas in the last 3 years.The lights go out all of the time and there is no way to fix them. They work one minute and not the next. The LED is great when the umbrella works but very frustrating because they go out and that's it - worthless....
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TreasureGarden
TreasureGarden
Treasure Garden Verified Representative

Hello, I apologize that you have had this experience. Please contact me at tiffany@treasuregarden.com so that I can help to resolve this. Regards, Tiffany (Customer Service M...

Product
Treasure Garden Umbrella
#1066561
We have the 13' octagon cantilever umbrella.I would not recommend buying this. It frequently gets stuck trying to open it and the bar comes off the track all the time. It was $1,500 and is only 4 years old. In the process of trying to get service for it. Poor quality...
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TreasureGarden
TreasureGarden
Treasure Garden Verified Representative

Hello, I am sorry to hear you are having issues with your cantilever. I would like to see how I can help. Please email me at tiffany@treasuregarden.com. Regards, Tiffany (Cust...

Product
Treasure Garden Umbrella
#1059975