Not resolved
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
1 comment

Reaching the end of my "bumpershoots", searching for yet ANOTHER replacement Treasure Garden Cantilever Umbrella Canopy, amazingly, this site appeared.

I purchased my Treasure Garden 11 foot AG25A Octagonal Cantilever Umbrella on July 16, 2010 for $748.99 from the Fortunoff Backyard Store, 545 US Highway 46 West, Totowa, NJ 07512, 973-785-0200.

At the end of the 2011 Summer the umbrella canopy began to fray. Fortunoff Backyard Store was called and on October 20, 2011, Casual Furniture & Grill Services came and switched the fabric, free of charge.

Once again, in May of 2016, the umbrella canopy began to fray and eventually the material began to disintegrate.Fortunoff Backyard Store was called and after much back and forth, via phone and emails, I was informed by mbalman@fortunoffbys.com, that "NOTHING COULD BE DONE, TREASURE GARDEN DOESN'T EVEN MANUFACTURE THIS MODEL ANYMORE DUE TO SO MANY SIMILAR COMPLAINTS."

You can imagine my frustration and aggravation. I purchased this brand because my research showed top of the line workmanship and customer satisfaction. I did my part and took very good care of my umbrella. It was also properly covered and maintained off season.

I have been searching for a replacement online and the prices are ridiculous. Am I supposed to just throw this away? That sounds absolutely absurd!

One of the worst customer service experiences I've ever had. What are my options?

Please Help Me Out of This Dilemma!

Sincerely,

Donna M. Filippelli

Flippermccoy@aol.com

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Treasure Garden and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Treasure Garden.

Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare Treasure Garden to other companies on our site.

Had an Experience with Treasure Garden?

Write a review

Comments

Terms of Service
Post Comment
Cancel
TreasureGarden
Sherman Oaks, California, United States #1223837
Treasure Garden Verified Representative

It sounds as though your frame is in great shape and it is just the canopy that is falling apart. If that model frame has been discontinued then you should ask Fortunoff if there are canopies from other models that may fit your frame otherwise you can probably purchase yardage and find a local seamstress who can replicate your canopy. From my experience most fabrics have a 2-4 year warranty, so you might want to see if your item is still under warranty.

You May Also Like