Reaching the end of my "bumpershoots", searching for yet ANOTHER replacement Treasure Garden Cantilever Umbrella Canopy, amazingly, this site appeared.
I purchased my Treasure Garden 11 foot AG25A Octagonal Cantilever Umbrella on July 16, 2010 for $748.99 from the Fortunoff Backyard Store, 545 US Highway 46 West, Totowa, NJ 07512, 973-785-0200.
At the end of the 2011 Summer the umbrella canopy began to fray. Fortunoff Backyard Store was called and on October 20, 2011, Casual Furniture & Grill Services came and switched the fabric, free of charge.
Once again, in May of 2016, the umbrella canopy began to fray and eventually the material began to disintegrate.Fortunoff Backyard Store was called and after much back and forth, via phone and emails, I was informed by firstname.lastname@example.org, that "NOTHING COULD BE DONE, TREASURE GARDEN DOESN'T EVEN MANUFACTURE THIS MODEL ANYMORE DUE TO SO MANY SIMILAR COMPLAINTS."
You can imagine my frustration and aggravation. I purchased this brand because my research showed top of the line workmanship and customer satisfaction. I did my part and took very good care of my umbrella. It was also properly covered and maintained off season.
I have been searching for a replacement online and the prices are ridiculous. Am I supposed to just throw this away? That sounds absolutely absurd!
One of the worst customer service experiences I've ever had. What are my options?
Please Help Me Out of This Dilemma!
Donna M. Filippelli
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