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I have a AKZ13 octagonal umbrella and the crank cord has broken. I found a replacement cord and instructions on line but cannot get the crank mechanism out of the umbrella pole. What should have been a simple repair has turned into a nightmare. The product is not...
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TreasureGarden
TreasureGarden
Treasure Garden Verified Representative

Please send photos and a thorough explanation of what is happening to nicole@treasuregarden.com and we can see how to make your umbrella whole again. Thank you. Nicole Kinder,...

Treasure Garden Furniture Covers Fading Fast
Two months ago, I purchased Treasure Garden furniture covers for my firepit, chairs and cantilever umbrella. Within a month I noticed that the firepit cover was already fading. I've attached the photo taken at the 1 month mark. It's now been two months and the fading...
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TreasureGarden
TreasureGarden
Treasure Garden Verified Representative

Hello, I am sorry you have experienced the fading so quickly. Our protective covers are made of RhinoWeave (100% Polyester), which is different from our O'bravia (100% soluti...

aliens_amoung_us
aliens_amoung_us

While I understand your concern, the fading doesn't really impact the performance of the product, does it? If it sits outside in the sun all day then it's going to fade regard...

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