Treasure Garden
Treasure Garden Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Treasure Garden has 1.9 star rating based on 39 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Treasure Garden to a friend or colleague.
- Rating Distribution
Pros: Designs of poles - easy to use, Easy to use, Shade.
Cons: Cost to replace canopy, Slow delivery, All lack of contact.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Treasure Garden has 1.9 star rating based on 39 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Treasure Garden to a friend or colleague.
- Rating Distribution
Pros: Designs of poles - easy to use, Easy to use, Shade.
Cons: Cost to replace canopy, Slow delivery, All lack of contact.Recent recommendations regarding this business are as follows: "Does not honor warranties", "Don’t buy if it uses the rope to take up and down.", "Treasure garden was not able to help me solve the problem. All I need was the specification for the spring inside the tilt mechanisms. I will now have to buy a full aluminum frame ($350) because of that. I definitely do not recommend the purchase of the 11" auto-tilt model.", "Don’t buy this umbrella", "Don’t waste your time ordering from either of these companies.".
Most users want Treasure Garden to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer13 ' Canopy replacement under warranty
Preferred solution: Replacement 13' canopy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not warranty the umbrella
- Does not honor warranty
Preferred solution: Another umbrella
User's recommendation: Does not honor warranties
Warranty is worth nothing.
I have bought several 9 ft.tilting umbrellas over the past 5 years. The rope usually breaks after 2 to 3 years.
The last one broke after six months of light use. Dealer took the umbrella and called Treasure Garden. Said they would send a kit to replace the rope. Really!
We sent the umbrella back to T.G. and they said it was from wind so it is not under warranty. Not true. We barely keep them open and take care of our things.
Now T.G. will not send back to dealer because they won't pay for shipping it back. Warranty is worthless. Wont buy another umbrella from them again.
Warranty is completely arbitrary.
Read their warranty about wind before you buy. Up to them to determine if it is wind and they make it as difficult as possible for you to go through the process.
User's recommendation: Don’t buy if it uses the rope to take up and down.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oakland, New JerseyCrank handle will not lock when Umbrella is in up position
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Davis, IndianaUmbrella not working
- Does not stay up after 1 time using
Preferred solution: Let the company propose a solution
User's recommendation: Don’t buy this umbrella
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaProduct issues and warranty issues
Bought an Umbrella from Treasure Gardens. After just a couple of uses I noticed several tears in the fabric.
They gave me the runaround saying its the way it was folded, but it clearly is not. It was their string that was attached to the umbrella that seemed to rub against. Why would they have a string attached when it clearly makes holes in the fabric. Then quality control department said it's not covered under warranty because the string would be damaged too.
The string is the canvas that is folded with a double layer.
It's clearly not a good product and they are trying everything they can to not replace the canvas. I will avoid Treasure Gardens in the future and suggest others read the reviews here before buying from them.
Preferred solution: Treasure Gardens should honor the warranty on the O'bravia product. It should not tear in such a short amount of time.
Tilt Mechanism - 11" Octagonal umbrella
Preferred solution: Let the company propose a solution
User's recommendation: Treasure garden was not able to help me solve the problem. All I need was the specification for the spring inside the tilt mechanisms. I will now have to buy a full aluminum frame ($350) because of that. I definitely do not recommend the purchase of the 11" auto-tilt model.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Scottsdale, ArizonaIssue with dealer and Treasure Garden for not delivering the product in a timely manner.
LARGE furniture order (13 pieces) from Arizona Iron Furniture and Treasure Garden umbrella order was placed on April 13th. I was told the entire order would be delivered In 12-16 weeks.
I was informed today that they still do not have my umbrella order. It has been over 23 weeks since the entire order was placed. Today I was notified they still have not received the umbrella though they told me numerous times it was scheduled for shipping. Arizona Furniture delayed my furniture delivery until they had additional orders to deliver up north because they didnt want to make a trip 2 hours away for one order.
I asked multiple times for the owner to return my call, however he never did. I understand there has been a material shortage, but for an order to be delayed an additional 2 months over the stated time frame is beyond reason.
This company changed their story multiple times. I di NOT recommend doing business with them.
- Slow delivery
Preferred solution: Full refund
User's recommendation: Don’t waste your time ordering from either of these companies.
Change my light
- Easy to use
- Product broke and company has not honored warranty
Preferred solution: Full refund
User's recommendation: Not good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Umbrella placed on back order
Company fixed the issue and I have been provided with product or service ordered.
- Slow delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order unless you’re willing to wait 3 months or more
Cantilever arm snapped after 4 months - no response from dealer or Treasure Garden
- Product broke and company has not honored warranty
Preferred solution: Replacement umbrella under warranty
User's recommendation: Do not buy anything from Treasure Garden
No customer service help what so ever. Do not buy anything from this company. They make garbage products and do not stand behind them.
User's recommendation: Run, don't walk away from this company.
Umbrella tilt did not work
Totally ignored calls for repair
User's recommendation: Buy another brand!
Follow up
NO SERVICE FOR DAMAGED IT STILL WITHIN WARRENTEE... NO RESPONSE TO PHONE NOR WRITTEN COMMUNICATIONS.
Have new, umbrella, one of 4, with minor damage, under warrantee. TG customer service will not assist in return, send box for cover, no address to return, nor instructions...
3 months and waiting... DO NO BUY
Preferred solution: Let the company propose a solution
User's recommendation: Shop diffefernt Mnfg
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We are very sorry to hear that you are not being taken care of by your dealer or us. We do require that the dealer file a claim with us directly as they will have your exact model number and purchase history.
If they are unable to file this for you at this time, please send all information to info@treasuregarden.com so that we can look into this for you.
We will need photos, copy of your receipt and any other information you can provide. Thank you.