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Updated by user Jul 28, 2017

Tiffany at Treasure Garden reached out to us and has been more than reasonable to help us resolve our current product issue. We have a good plan in place and we look forward to final resolution in a few weeks.

Original review posted by user Jul 24, 2017

We purchased the AKZ Treasure Garden 13' canopy 1 year ago. Art Van furniture seems disinterested in standing behind product.

The rivets on 1 of the arms posed off. The unit is still under warranty (2 year manufacturers) but no help. The rope which operates the canopies open close function is fraying along about a 14 inch section. They sent me the string for it, but want to charge $150 too end someone out to re-string the canopy!!

Under warranty - Outrageous!! I decided to fix the rib myself and easily drove 2 stainless screws into where the original rivets were - simple enough. The canopy is at a summer vacation home and gets little use - yet the quality seems to be poor given the 2 problems we already have. Just waiting for the string to finally rip all the way and then I'll have a $1300 pile of junk.

It is unfortunate that retailers could care less about customers (who by the way have spent thousands of dollars furnishing our vacation home).

While we love this canopy and it's enormous coverage, would not in good conscience recommend it to anyone else given the cost and poor quality. Can only imagine what other problems will develop with a little more time (at least until our pulley string breaks!) Very disappointing.

Reason of review: Bad quality.

Monetary Loss: $1300.

Preferred solution: Let the company propose a solution.

Treasure Garden Pros: Shade, Easy to use.

Treasure Garden Cons: Cost to replace canopy.

Location: Boyne City, MI 49712, USA

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TreasureGarden

Hello, Thank you for contacting me. I am glad I was able to help resolve this.

Please let me know if anything further is needed. Regards, Tiffany

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