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Treasure Garden 11 foot / 10 ft Cantilever umbrella AKZ

The tilt lever loop seems locked in the closed position. The umbrella will not open, I an afraid to crank as the it feeling that the loop piece will break from the track. It is the first week into the summer season. I can't believe Treasure Garden has no customer service? Quality Customer service usually comes with a quality product

I bought Treasure Garden because I thought it to be a product of quality!!!!

Additionally, No troubleshooting in Operations guide, called two dealers they don't want to now about problems, but will gladly sell me a replacement to the tune of $1000.00!!!

Has anyone encounter the same situation

Thanks

Review about: Treasure Garden Umbrella.

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Anonymous
Sherman Oaks, California, United States #994052

Dear Valued Customer, I do apologize that you have had issues with your cantilever.I would personally like to look into this for you.

Please email me at tiffany@treasuregarden.com.Regards, Tiffany (Treasure Garden, Customer Service Manager)

Anonymous
to Anonymous #1024069

My wife and I bought umbrella at lowes.We are on our second for the same reason.

A pin up at the top came, how I can't figure it out. Lowes took first one back no questions asked.

But not e pecking that next time.Tried to email Tiffany it came back no known email address, but that was what I expected.

Anonymous
#850623

me too, same issue. any place to get assembly diagram to try to troubleshoot?

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