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My husband and I purchased the Garden Treasures 11' offset umbrella 2 years ago.The cord that works the pulley and the handle broke last week.

We paid almost $300 for it. The replacement part is around $100 & over $100 to ship it. We took care of the umbrella and we're careful to follow the recommendations. Replacement parts cannot be purchased locally.

This is very disappointing. I would never recommend this umbrella. I was told after the fact that the parts are plastic.

For a few more dollars we could have purchased a different brand with steel parts.My complaint has to be 100 words but I really don't have anything else to add.

Review about: Treasure Garden Akz Patio Umbrella.

Reason of review: Bad quality.

Monetary Loss: $272.

Preferred solution: Full refund.

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TreasureGarden
#1351412
Treasure Garden Verified Representative

Hello, I am sorry you have had this experience.Please note that Garden Treasures is a Lowe's brand and is different than Treasure Garden.

You can try contacting 800-643-0067 option 4 for assistance with Garden Treasures.Regards, Tiffany (Customer Service Mgr).

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