Treasure Garden
Reviews and Complaints
Ripped canopy only 2nd yr used
Preferred solution: replacement canopy
No Response
User's recommendation: Do Not Buy Treasure Garden umbrellas and expect any customer support
Received base with part missing, dealer said didn"t need, disagree
- So far no pros
- All lack of contact
Preferred solution: Let the company propose a solution
User's recommendation: don't know haven' t resolved this issue
Umbrella not staying tilted
Preferred solution: Let the company propose a solution
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Verified ReviewerSupport customer servece
- Love the unbrella
Preferred solution: Let the company propose a solution
User's recommendation: Beware of it repairs in future
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Verified ReviewerPositive Closure Update - Case Closed
- Great customer service
Preferred solution: Provided solution to me to close my request for help.
User's recommendation: Excellent customer service team.
Need assistance filling bade with sand
Preferred solution: Deliver product or service ordered
Missing metal cover plate for my fire pit
Good morning i purchased a fire pit set with 4 chairs from the lowes in Bayonne NJ after getting everything set up in my yard i noticed the fire pit metal cove plate was missing I went back to the store, and they informed me they don't have anymore in stock and told me to contact you guys
garden treasures 5-piecemetal frame patio
conversation set
item#126****
model#FHTS80021
please i need your help please contact me @860-209-****
thank you have a great day and be safe
Our canopy to our very expensive patio umbrella faded and look horrible.
1st season we had this it faded and looks horrible. Friends want to know how and where we bought this. You owe us a new one?
Preferred solution: Full refund
Poor design cord broke
Have spoken to company and place I bought cantaleve umbrella after 3 summer very little use cord broke. What a job putting new cord in .
Expensive umbrella not worth it. Company was NO help..
I have a 2015 garden treasure 11 foot offset umbrella model number YJAF819 or in the crank inside the handle broke so I can’t put the on Brola up or done I need replacement parts for the crank and sha
The crank handle broke off because of the inferior metal used in the manufacturing very weak
- I like the umbrella until the handle broke
- I did not like how weak the handle was
Preferred solution: Tell me if I can buy a replacement crank and shaft for that model umbrella
Replacement Parts
Preferred solution: Need to find
Cantilever handle snapped!
Treasure garden reached out to me and sent a replacement handle. They handled it quickly and shipped immediately. Thank you for your assistance!
Crank interior piece has broken after just 4 years.
Preferred solution: Let the company propose a solution
Missing canopy for top of the swing
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We are very sorry to hear that about your canopy. We do require that the dealer file a claim with us directly as they will have your exact model number and purchase history.
If they are unable to file this for you at this time, please send all information to us directly at info@treasuregarden.com so that we can look into this for you.
We will need photos, copy of your receipt and any other information you can provide. Thank you.