Treasure Garden Does Not Stand Behind the AKZ13 Cantiliver Umbrella
I had Carmel Restorations replace the cord. That costs $420.00 and only lasted for a couple of times. This company is very reputable and has been in business a long time.I feel there is a flaw in the mechanism.
I had a similar experience with Treasure Garden. I purchased a AKZ13 Octagon umbrella just shy of two years ago in Sacramento.
The cord broke. I never have it up in winds. Use the protective cover every winter. They said the warranty was only one year (of which I did not have a warranty statement), and the umbrella can't be fixed.
Their new umbrellas have a two year warranty. I am out $1400.00. Emigh Hardware told me I could purchase a new frame or purchase an umbrella at their store at a discount.
Really! I would never have made that kind of investment had I known the fine details.
Monetary Loss: $1400.
Location: Elk Grove, California
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You can re-string it, same thing just happened to me today. Bought the new cord at Mr.
Pool and patio. Technician helpfull in explaining the process. Cord feeds through slot in the umbrella. All you have to do is remove the bottom cap where you crank to open the umbrella.
Feeding it through the top is a challeng, night caught me will go to home improvement store tomorow to get a wire to push or feed the cord through the bend. Will update tomorrow when finished.
Yes, I had Carmel Restorations replace the cord. It lasted for a couple times.
I feel there is a flaw im the mechanism.
I had it taken to the dump. Thank You the the tip.
Dear Valued Customer, I do apologize that you have had issues with your AKZ13. Please email me at tiffany@***.com so that we can discuss this further. Regards, Tiffany (Treasure Garden, Customer Service Manager)